With a Click arranged in the Netherlands!
Klikonline trading as Klikonline, as a web hosting party offers website hosting and
related services. When you visit our website www.klikonline.nl or use our
services, we process personal data about you. Your privacy is of great importance to us. We therefore comply
with the General Data Protection Regulation (AVG).
Your information is safe with us and we will use it properly. In this privacy and
cookie statement, we explain what we do with information we learn about you. By using
our services, we obtain various types of personal data from you. For each purpose,
is indicated which data we obtain from you, for what purpose we process this data and how long the
data is stored. If you have any questions or want to know exactly what we keep track of, please contact
us using the details at the bottom of this privacy and cookie statement.
Certain areas of our website require you to register first. By doing so, we create an account for your
, which you can log into with your username and password.
For this purpose, we process the following personal data:
- Name information
- E-mail address
- Phone number
- IP address
We do this in order to execute the agreement we enter into with you. We keep your
personal data until you cancel your account, or up to 2 years after you last logged into
your account and no longer purchase active services and/or products from us. This is because we will then assume
that you no longer wish to use our services. We save this information so that you do not have to fill out
again and again and so that we can contact you more easily if necessary.
After you register, you can log in to your account and access your area, where you can
place an order, for example.
- Account information
- Name information
- E-mail address
- Phone number
- Billing address
- Payment information
- Company name
- Date of birth
- Gender
We do this in order to execute the agreement we enter into with you. We keep your
personal data until you cancel your account, or up to 2 years after you last logged into
your account and no longer purchase active services and/or products from us. This is because we will then assume
that you no longer wish to use our services. We save this information so that you do not have to fill out
again and again and so that we can contact you more easily if necessary. You can change your
account information whenever you want in your management environment.
Our website allows you to place an order. When you place an order with us, you leave certain
data behind. We need this information to process the order.
- Name information
- Contact information (e-mail address and phone number)
- Billing address
- Payment information
We do this to carry out the agreement we enter into with you. We keep this information until
2 years after you have placed the order. We do this to be able to provide you with a better service if you are not
satisfied with our services. We store some data longer if we are legally obliged to do so
(e.g. because of fiscal retention obligations).
Through our website or through your account you can sign up for our newsletter. In this newsletter
we inform you up to 2 times a month by e-mail about tips and advice for your website or webshop, offers,
news and relevant blogs.
- Name
- Email address
- Customer number
We do this based on your consent. We retain this information until you unsubscribe from the
newsletter. You can unsubscribe at any time. Every newsletter contains an unsubscribe link.
We also send offers and promotions by e-mail. Through our website or through your account you can sign up
for these mailings. We send these mailings depending on your preferences and subscriptions,
up to 4 times per month.
For this purpose, we process the following personal data:
- Name
- Email address
- Customer number
We send these mailings only if you have signed up for them. We will retain this information until you unsubscribe from
. You can unsubscribe at any time, each email contains an unsubscribe link.
On our website we offer various ways to contact us. This can be done by phone,
but also by email, the contact form or via the chat function.
For this purpose we process the following personal data:
- Name
- Email address
- Phone number
- Audio recordings of phone calls
- Customer number
- Any information you enter yourself as the content of a message
We do this in order to process your request to contact you and to execute the
agreement with you. We keep this information as long as necessary for this contact
or up to 3 months after we last had contact with you, because we want to be sure
that we have handled your question or complaint properly.
- IT vendors and service providers
- Cookie service providers
- Analytics tools
- Payment service providers
- Partners
- Marketing companies
- Business Units of Klikonline
In order to provide our services, we may provide your personal data to parties
located outside the European Economic Area (EEA). We only do this if there is an
appropriate level of protection for the processing of personal data. This means, for example, that we
use a model agreement of the European Commission or make agreements on the handling of
personal data.
A number of these parties claim to adhere to the Privacy Shield principles and are affiliated with the
Privacy Shield program of the U.S. Department of Commerce. Until recently, joining
the Privacy Shield program meant that there was an adequate level of protection for the processing
of any personal data. However, with the EU Court of Justice ruling of July 16, 2020 (Schrems
II case), this Privacy Shield was declared invalid. We are currently exploring how best to overcome this
. We are very committed to privacy and are trying to
do everything we can to find an appropriate solution. If we have a suitable solution, we will inform you about this
via this privacy statement. Do you have any questions about the processing of your personal data? Please contact us at
using the contact details in this privacy statement.
We take appropriate technical and organizational measures with respect to the
processing of personal data to be performed, against loss or against any form of unlawful processing (such as
unauthorized access, deterioration, alteration or disclosure of the personal data).
On our website we use cookies and similar techniques (hereinafter: cookies), such as a retargeting
pixel, from ourselves and from third parties. Cookies are information files that can be automatically stored on or read from the visitor's device (such as PC, tablet or smartphone)
when visiting a website
. This is done through the web browser on the device. We use cookies to:
- Enable website functionality (technical and functional cookies)
- Analyze the use of the website and, based on this, make the website more user-friendly
(analytical cookies)
- Be able to show personalized ads (marketing cookies and retargeting pixel)
When you first visit our website, we will display a message explaining cookies. Here,
to the extent we are required to do so, we will ask for your consent to the use of cookies.
You can set your web browser to accept the storage of cookies only if you agree to this
. Please consult your browser manual for more information on this. Please note that many websites
do not work optimally when cookies are disabled.
Most cookies have an expiration date. If an expiration date is set, the
cookie is automatically deleted when the expiration date expires. You can also choose to delete the
cookies manually, before the expiration date has passed. Please refer to your browser's
manual to do so.
You have the following rights:
- Right of inspection: You have the right to inspect the personal data we process about you.
- Right to rectification: You have the right to correct
or complete the personal data that we process about you, if it is inaccurate or incomplete.
- Right to object: You can object to the processing of your personal data and
to direct marketing.
- Right to deletion: You can request us to delete your personal data.
- Right to withdraw your consent: if you have given us consent to process
personal data, you can withdraw this consent at any time.
- Right to data portability: if it is technically possible, you have the right to have the
personal data that we process about you transferred to a third party.
- Right to restriction of processing: in some cases, you can request us to restrict the processing
of your personal data (temporarily or otherwise).
With your request, we may ask you to identify yourself. We request information for this purpose to ensure
that you are the correct person to whom the personal data belongs.
In principle, we will comply with your request within one month. However, this deadline may be extended by two months
for reasons related to specific privacy rights or the complexity of the
request. If we extend this deadline, we will notify you in a timely manner.
If you want to exercise any of your rights, you can make that known at avg@klikonline.nl.
When our services change, we naturally also need to update our privacy and cookie statement.
Please therefore regularly consult this privacy and cookie statement for the most up-to-date information.
If you have any questions, or would like to make a complaint about the use of your personal data, please contact us
using the contact information at the bottom of this privacy and cookie statement. We will address each question and complaint
internally and communicate this further with you. If you feel that we are not helping you in the right way, you have
the right to file a complaint with the regulator. This is called the Personal Data Authority.
Klikonline
Ohmweg 1A, 2952BD Alblasserdam
E-mail address: avg@klikonline.nl
KvK number: 91513634
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